Motivational Interviewing (Introduction)
An introduction to Motivational Interviewing. Essential knowledge and skills for all consultants who are managing complex caseloads.
Focuses on increasing clients' motivation to change, reducing resistance and gaining ownership
and active participation in the change process. Cost: $132 (inc.GST) for 3 weeks access.
Teamwork Essentials
This course provides the essentials of being a valued member of a team by making a positive contribution to team communication, decision making, planning and working relationships. It's aimed at all those seeking to make an active contribution to their team's achievements and success.
Cost: $82.50 (inc.GST) for 2 week access period.
Manage Your Own Professional Development
This course helps to identify your personal career drivers and goals and assists you to develop a Personal Development Plan to achieve your development objectives.
Cost: $82.50 (incGST) for 2 week access period.
Sustain an Employment Outcome (Post Placement Support)
This course provides a strong structure, tools and techniques to identify and manage the risks associated with an outcome. What could be more important than adopting a strong, proactive, structured approach to this topic? Cost: $132 (incl.GST) per person for a 3 week access period.
Employment Case Management
This course provides essential core knowledge and skills to effectively provide case management to achieve client progression into work and sustained outcomes. It is suitable for new and experienced Case Managers who are assisting people with complex needs to enter the workforce. You'll learn structure and techniques to help you work with clients as active partners in their achieving their goals.
Cost: $132 (incl. GST) per person for a 3 week access period.
Prepare Clients for the Job Market
This course is about giving your clients an edge in the job market. It presents tools and techniques to target a suitable segment of the market that matches the skills, interests and preferences of the client. It then covers the actions needed to prepare the client for success in gaining a job in that market segment. Tools and templates are provided for immediate use by learners. The course has four modules and takes approximately three hours to complete, including the offline practice activities. Cost: $132 (incl.GST) per person for three week access period.
Customer Service Essentials
This course covers the essentials of delivering high quality services to clients and employers. Particularly suited to those in reception and administrative roles, and those seeking to develop their customer service skills.
Cost: $82.50 (inc.GST) for 2 week access period.
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Market Clients to Employers (Reverse Marketing)
This course helps boost performance by opening up opportunities for clients in the job market.
It provides vital skills, structure and tools to help consultants to be proactive, target suitable employers, prepare for a marketing contact, develop a client's selling points and prepare for employer concerns and objections.
The course takes approx. 3-4 hours to complete, depending on time taken with practice activities. Cost: $132 (incl. GST) per person for three week access period.
Communication Essentials
This course covers a wide range of the micro-skills needed to communicate effectively with clients, employers and colleagues. Essential for new consultants, yet suitable for more experienced staff to refresh their knowledge and skills. Cost: $82.50 (inc.GST) for 2 week access period.